Frequently Asked Questions about your Prosper² Rewards Card?

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What is a Prosper² Rewards Card?

The Prosper² Rewards Card is a prepaid MasterCard, not a credit card. A prepaid card allows you to spend only the balance that is loaded onto the card.  You can use your Prosper² Rewards Card at over 35 million locations which display the MasterCard logo.

What should I do if my Prosper² Rewards Card never arrives?

If your Prosper² Rewards Card does not arrive within 5 business days, please call us on 0203 814 0046.

How do I activate my Prosper² Rewards Card?

You can activate a Prosper² Rewards Card in one of two ways:

  1. Log into your Prosper² Account and click ‘Rewards Card Login’
  2. Call 0203 475 5371 and you will be talked through the process step by step.

How do I obtain a PIN for my new Prosper² Rewards Card?

Once you have activated your Prosper² Rewards Card online you can retrieve your PIN. Alternatively, you can call our automated system on 0845 519 9561.

What happens if I forget my PIN?

If you forget your PIN, you can login in to your Cardholder account and retrieve it. If you would prefer a more memorable PIN then you can change it at most bank ATMs within the UK free of charge.

My Prosper² Rewards Card doesn't have my name on it. Can I still use it?

Yes, you can still use your Prosper² Rewards Card even though your name doesn't appear on the card. Make sure you sign the back of your Prosper² Rewards Card because a retailer may validate your identity by comparing your signature on the back of your Prosper² Rewards Card with the one on your receipt (if applicable). Despite the card not displaying your name, it is registered to you personally at your supplied home address. These are the details you would use for online purchases.

Do I have to accept the Terms and Conditions?

Using your Prosper² Rewards Card signifies that you accept the Terms and Conditions.

Can I make purchases for more than the amount remaining on my Prosper² Rewards Card?

Your Prosper² Rewards Card is a prepaid card and can only be used up to the amount on the card; however, for purchases that are higher than your Prosper² Rewards Card balance, you can use your Prosper² Rewards Card along with another form of payment. If you attempt to make a purchase for more than the amount available on the card without another form of payment to pay the difference, the transaction will be declined.

Can I use my Prosper² Rewards Card at more than one place?

Yes, that's one of the advantages of a Prosper² Rewards Card! You can use your Prosper² Rewards Card at multiple retailers displaying the MasterCard logo for as long as there is a balance remaining on the card.

Can I use my Prosper² Rewards Card at a cash register?

Yes, your Prosper² Rewards Card can be used anywhere the MasterCard logo is displayed.

How do I use my Prosper² Rewards Card at a cash register with a POS Terminal?

When making a purchase using a POS terminal, push “credit” on the keypad. The purchase will be declined if you push “debit”.

Can I use my Prosper² Rewards Card online?

Yes, you can use your Prosper² Rewards Card to make purchases online.

Can I use my Prosper² Rewards Card at an ATM?

No, your Prosper² Rewards Card can only be used for retail, online and telephone purchases, wherever MasterCard is accepted.

Can I use my Prosper² Rewards Card to get cash back at the checkout?

No, you cannot use your Prosper² Rewards Card to get cashback at the checkout.

Can I add more money onto my Prosper² Rewards Card?

No, only points from your Prosper² Account can be redeemed to load the card.  You should always keep your Prosper² Rewards Card so you can receive new loyalty rewards.

How can I check the balance on my Prosper² Rewards Card?

To view your balance and the transactions on your Prosper² Rewards Card, log into your Prosper² Account and click ‘Rewards Card Login’

What should I do if my Prosper² Rewards Card is lost or stolen?

If your Prosper² Rewards Card is lost or stolen, please update your account by accessing your Cardholder account or contact Customer Services on 0845 519 9561 immediately to report it.

How long can I use my Prosper² Rewards Card?

Your Prosper² Rewards Card expiration date is embossed on the front of your card. You can use your card through to the end of the month on the year it expires.  You will be provided with a new Prosper² Rewards Card prior to the expiration date so you can continue to spend your balance.

Can I change my address and telephone number after I have received my Prosper² Rewards Card?

Yes, you can change your address or telephone number by logging into your Cardholder Account or by calling a Customer Service Representative.