How to whitelist an email address with Gmail, Outlook or Yahoo! Mail

You are a Prosper² member or Cardholder or you have signed up to the Prosper² newsletter but you are not receiving any emails from Prosper² to your inbox.  This frustrating problem means you could be missing out on any important messages or news from Prosper².

You can get the email you want by whitelisting an email address with GmailOutlook or Yahoo! Mail. This guide explains how to do that. 

Why you are not receiving the emails

Services like Gmail, Outlook and Yahoo! Mail block email to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email from Prosper² for email that you don’t want.

If you ask your email provider to unblock or whitelist an email address, email from that address will be more likely to get through. Here is an explanation of how to do that for GmailOutlook or Yahoo! Mail.

 

How to whitelist an email address with Gmail

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Sign in to your account at Gmail.com and do the following.

Add the address to your contacts

Add the email address that is sending you email (eg info@prosper2.co.uk) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.


Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing the domain you wish to whitelist (eg prosper2.co.uk).
  3. Select all the emails shown.
  4. Click More and then Not spam.

Create a filter for the address

Create a filter to tell Google to whitelist email from a domain

  1. Click the cog icon in the top-right corner, and then Settings
  2. Click on Filters and then Create a new filter
  3. Enter the domain (eg prosper2.co.uk) of the email you want to whitelist in the From field.
  4. Click Create filter with this search
  5. In the box headed When a message arrives that matches this search select Never send it to spam
  6. Click the Create filter button

Tips:

  • Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
  • In both the From and To fields, you can enter either a specific email address or an entire domain

 

How to whitelist an email address with Outlook

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For Outlook, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

Add the address to your contacts

Add the email address that is sending you email (eg info@prosper2.co.uk) to your Outlook Contacts. Outlook will usually deliver email from addresses that are in your Contacts.

Add the address to your safe senders

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add the domain (eg prosper2.co.uk) of the email you want to whitelist to the list of Safe senders

Tips:

  • In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
  • In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses

 

How to whitelist an email address with Yahoo! Mail

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Sign in to your account at Yahoo! Mail and do the following.

Add the address to your contacts

Add the email address that is sending you email (eg support@onlinegroups.net) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

Create a filter for the address

  1. Mouse over the Settings menu icon and select Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Enter the domain (eg prosper2.co.uk) of the email you want to whitelist in the Sender field
  5. Select Inbox as the folder to deliver the email to
  6. Click Save and then click Save again

Tips:

  • Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
  • In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
  • Create a new filter for each domain or email address you want to whitelist