Cardholder Terms and Conditions
EFFECTIVE 12TH MAY 2017
INTRODUCTION AND DEFINITIONS
a. To participate in the Prosper² Rewards Programme you must adhere to the following terms and conditions, which you should read carefully. These terms and conditions apply to collecting, redeeming and/or gifting Prosper² Points.
b. “We, us, our” means - Prosper Limited. Our main offices are at Ports of Call, Bay View Road, Port St Mary, Isle of Man IM9 5AE (registered number 130772C).
- Points - Prosper² Points are the electronic loyalty points we provide.
- Member – a business / organisation that has subscribed to a membership of the Prosper² Business Club. A member may receive, purchase, transfer or gift points to another member or cardholder.
- Cardholder - a person invited/registered to hold a Prosper² Rewards Card.
- Program – the Prosper² Rewards Programme which allows members to award/earn Prosper² Points to/from other members.
- Supplier – another person or organisation who is responsible for arranging or providing services to Prosper² or you.
- Account – an account in your name, which contains points that you can use to gift or convert.
COLLECTING PROSPER² POINTS
a. To be eligible to collect / receive points, so we can register you on the programme, you must provide a verified address in the UK, the Isle of Man or the Channel Islands.
b. Either we or a Prosper² Member may award you points in electronic form. We will hold them in an account on your behalf. If a member awards you points you may have to follow the member’s terms and conditions.
a. We will maintain an account that records your points balance and transactions. You can get details of your account by logging in to your member / cardholder area on the Prosper² website or by emailing firstname.lastname@example.org.
b. If you have no points credited to your account for 24 consecutive months, and/or if your Rewards card expires and is not renewed, all points accrued to your account to date will automatically expire without further notice and without any benefit to you.
c. When a member instructs us to add points to your account, or when you convert points on a product or service we provide, we will adjust your account balance in line with this. If the information the member gives is not accurate, we may have to refer you to the member. We will correct any mistakes that we make on your account which shall be your sole remedy. We recommend that you keep records of your transactions so you can check that your account is accurate.
USING PROSPER² POINTS
a. When points are credited to your account you may redeem them by transferring a number of points to your Prosper² prepaid Mastercard on a point-per-pound basis.
b. You may transfer your points to any other member/cardholder as long as you, the account holder, instruct us to make the transfer via the website.
c. If you die, the points may be transferred to an account in the name of one of your beneficiaries. We must be shown a copy of the will and death certificate and receive written instructions from your Personal Representative or Trustee.
d. If you try to transfer points in any other way, we may take action against you.
a. You, as the holder of points, are responsible for their security. We are the owner of all points and they remain our property at all times. To reduce the risk of someone else spending points in your account, treat your account details like a credit-card number.
b. We will setup your account in your name with your current address. If you change address, you must notify us by email at support@prosper².co.uk. If you call us to change your address you may have to answer security questions before we can make any amendments.
c. You may appoint an individual to act on your behalf as long as you do so in writing and provide the individual’s name and other required details. We will store this information and you must tell us in writing if you want to remove or change any authorised people from your account details. This will help us to reduce security risks as far as possible.
d. It is your responsibility to keep secure any information that might identify you and allow access to your account. We shall not be responsible or liable to you if a person wrongfully transfers or redeems or misappropriates points in your account as a result of you not taking appropriate care of your account details. If you lose or accidentally reveal your account and/or password details, or lose your Prosper² card, you should contact us immediately. Please make sure that we always have your correct address to reduce security risks as far as possible.
REWARDS PROGRAMME PARTICIPATION
a. You can end your participation in the rewards programme at any time by contacting us. We may end your membership of the programme and cancel or suspend any points in your account if we reasonably consider that you have acted in a way that harms the programme or any member or may bring the programme or a member into disrepute. These actions may include but are not limited to:
- illegal or fraudulent activities;
- collecting or using points dishonestly or in a way that breaks these terms and conditions;
- hostile, abusive, aggressive or unacceptable behaviour towards our staff or the staff of members or Prosper² partners.
- knowingly providing us with false or misleading information.
a. We can change the programme and the products and services we provide, including the points rewards, at our discretion. Where possible we will try to give you reasonable notice but this could depend on the nature of the change and the notice that we may receive from our suppliers or partners. We are entitled to make changes without prior consultation or notice to you.
b. English law applies to these terms and conditions. Any dispute hereunder or in connection herewith shall be referred to Arbitration in London pursuant to the Arbitration Act 1996.
c. You cannot exchange points outside the program for cash or anything else. If you do so, we may confiscate the points.
d. We may, at any time, amend the time limit for how long you have to transfer or redeem any points. We will give you reasonable notice of such change.
e. We have the right to change these terms and conditions. We will always give you reasonable notice.
f. From time to time, we may offer special promotional points redemption rates. The terms and conditions published with each promotion will apply to these only.
g. We are not liable for any tax or charges that you might become liable to pay arising from you taking part in the programme and you agree to indemnify us and hold us harmless in full should we incur any such liability to any authority.
h. Points can be redeemed into cash at any time. Each point can be changed for 0.001 pence and you must change at least 10,000 points.
You are not authorised to use in any way our intellectual property other than as provided herein.
a. If we sell you a membership or points we will only be liable to you for our own negligence or if we do not keep to our responsibilities. Our total liability hereunder or in connection herewith (other than for death or personal injury) will be limited to twice the cost of your spend and will not include any direct or indirect loss of profit, loss of opportunity, business-related losses, or any indirect or consequential losses.
b. We are not liable for the acts and failures of any supplier howsoever caused.
c. We are not liable for any failures or breaches due to circumstances beyond our control.